It is our intention to create a positive experience for each one of our customers. We guarantee the quality of our products and we want you to be fully satisfied with your purchases. If for any reason you are not completely satisfied with your purchase, please return purchased items within 14 days of receipt for a refund (less shipping charges) subject to Return Conditions. The shipping costs for returns are at your own expense.
We are always striving to make the Return process as easy and hassle-free for you as possible. It is simple, providing you follow our Return Instructions. Please contact our support team should you have further questions.
Return Conditions:
Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging. You have 14 calendar days to return an item from the date you received it. Your item must have the receipt or proof of purchase, and include reason for return.
Generally, as a “rule-of-thumb” you return the items to us the same way we sent them to you – in the same condition and with all the original contents.
Return shipping must be paid by the customer. Please return items to the following address:
Sany Skincare
1809 W. Frankford Rd. #160
Carrollton, TX 75007
Refunds:
Product Refunds. We will be happy to issue a refund to you providing the Return Conditions are met, and will initiate a refund (less shipping charges) to original method of payment. No refunds will be issued before merchandise is received and evaluated. You will receive the credit within a certain amount of reasonable days, depending on your card issuer’s policies.
Shipping Refunds. Shipping charges on returns are not refundable.
Policy Exceptions:
We do not accept returns on sale items.
Shipping Damage and Lost Packages
Inspect merchandise immediately upon delivery before the carrier leaves.
If you detect visible physical damage or missing items, refuse the package.
Contact us immediately if damage has been detected.
If you receive damaged merchandise or do not receive it at all, the carrier will need to conduct an investigation. Please notify us immediately about the problem within 3 business days of receipt. DO NOT discard the shipping carton and packaging to facilitate the investigation process if necessary.
Contact Us
If you have any questions on how to return your item to us, please contact us.
Please fill out the contact us form on our contact page, or email support@sanyskincare.com.
Sany Skincare
One World Trade Center
Suite 8500
New York, NY 10007
Phone: 1-800-257-6159
Sany Skincare
